| Member ID & Password |
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| 1. What should I do if I forgot my member ID? |
Please email info@girly-fashion.com with the following information:
- Your name
- Your registered birthday
- Your registered email address
When we have checked this information with your registered details, we will email you with your member ID.
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| 2. What should I do if I forgot my password? |
| Click the ‘Member Login’ button at home page, then click ‘Forgot Password’, enter your registered email address then click ‘Submit’. Your password will be emailed to your registered email address. (If you do not receive that email, please email info@girly-fashion.com) |
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| 3. Is it necessary to register as a member to order from Girly Fashion? |
| It is necessary to register as a member to order from our site.Once you have read and agreed to our Terms and Conditions, and registered as a member, you will be able to make orders. |
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| 4. What kind of benefits can I get if I become a registered member? |
| Registered customers can receive our newsletter and will also receive promotional news about new arrivals, sales etc. |
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| 5. Can I change my registered information? |
| Yes, please log in and click [Check/Update member information] button. On the displayed screen, you can edit your information and then click submit. |
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| Our Products |
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| 6. How can I know the stock availability? |
| The stock condition will be displayed on each page of product details. We update the stock status frequently; however, the status is changing every second. Please note that there might be possibility that items are shortage, even though the screen shows ‘In Stock’ sign. |
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| 7. Will Stock-Out item be replenished again? |
| We update stock status everyday. Stock-Out items might come in again. We recommend you to check the availability frequently. We highly recommend customers can email for latest stock before purchasing. |
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| 8. Can I reserve a currently out-of-stock item? |
| Yes, some selected items can reserve but not all. We strongly suggest customers can email to check the item first. If your requested item can reserve, you should make the payment first so that we can do the reservation. |
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| 9. Which size should I look when I choose items? |
| When you choose items, please check your NUDE SIZE first, then actual garment size and purchase items. Every item will show its own size chart on product detail page for your reference. All measurements are based on the unit ‘cm’ and the measurement method can refer to ‘Return Policy’’s ‘Measurement Chart’. |
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| 10. Can I return the items? |
Yes, we only accept return according to the following limitation:
- If you're unsatisfied with the fit, quality, color, or size, we are not able for return.
- We are glad to return if the item is wrongly send or defects
- For Hong Kong (Local) customers, item must be returned within 3 working days from date of purchase.
- For overseas customers, item must be returned within 20 working days from date of purchase.
- All items return must be in new condition, including the main item together with the original package. Otherwise, we have the right for rejecting any return.
- If any mistake made by customers that make items return (for example wrongly fill in the recipients address or name, or forgot to take the parcel), we will not responsible for the resend postage.
- There is a measurement table for all items. Customer should read carefully on the size, colour and material before purchasing. If any queries on the size, please feel free to contact us via info@girly-fashion.com
All product shots are in kind. As different buyers computers’ resolution, camera’s brightness are different, the colour of items may off colour. If customers are sensitive with colours, please kindly check carefully to avoid any argument. Thank you for cooperation.
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| Order |
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| 11. Are there any countries or regions not accepted orders? |
| The countries we ship to are restricted by the operating areas of the delivery services we use. All countries listed in ‘Confirm delivery address’ are enable to deliver. If customers cannot find your country, please feel free to email us at info@girly-fashion.com |
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| 12. How to check the status of my order? |
| After login, click ‘Member page’. Inside member page, please choose ‘Order history’. All items that you have ordered will be listed. |
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| 13. How to change or cancel my order and shipping address? |
| We begin preparation to ship your order as soon as we receive it. As much of the processing is performed automatically by our computer system, we regret that no changes can be made to your order after we have received it, and that your order cannot be cancelled. |
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| 14. What should I do if there is a shortage item in my order? |
| Please do not worry. If the items in your order are shortage, you can choose other items with same price. If you cannot choose other items that you like, full price will be refunded. |
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| Payment |
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| 15. What are the available methods of payment? |
For local customers, we accept cash, bank transfer and Paypal.
For overseas customers, we accept Payal and bank transfer (Bank may charge extra fee, customers should responsible to pay the charges).
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| 16. Can I change the payment method after making order? |
| No, We are very sorry that the method of payment cannot be changed after the order is accepted. |
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| 17. Can I have receipt after purchasing? |
| We do not include receipts when shipping orders. You can check the details of a delivered order by entering the order ID at the ‘Order History’ page. |
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| 18. What will happen to my payment if my ordered item is out of stock? |
| Customers can choose other items with the same price. If you cannot choose any items that you like, we are please to refund in full price. Customer should provide bank account no and we will refund via bank transfer. |
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| Shipping |
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| 19. How do Girly Fashion ship orders? |
| If customers do not have special request, we will use surface mail for local customers whereas air mail for overseas customers. |
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| 20. What are the shipping charges? |
Local customers: we offer FREE shipping charge for local surface mail, registered mail will charge HK$20 US$2.6 more, courier at least charge HK$30 US$3.8 more (charge is calculated by weight, we suggest customers email for the exact courier charge)
Overseas customers: customers should pay the shipping charges. All shipping charges are shown on your order.
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| 21. How long can I receive the products? |
Local customers: Basically customers will receive the parcel in 3-4 working days via surface mail if all items are in stock. Due to the size of parcel is quite big, postman cannot put into your post box. Customer will receive a parcel card from post office. You can go to the specific post office that stated on the parcel card to take the parcel. Post office usually keeps the parcel around 2 weeks.
Overseas customers: Customers will receive the parcel in 10-12 working days via air mail.
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| 22. Can I ship items to multiple shipping addresses? |
| No, we are very sorry, but you can only specify one address per order. If you want to ship items to multiple addresses, you have to order separately for each address. |
